Provide agile customer care on the world’s most popular messaging apps
Experience a whole new level of customer engagement with our Voice agents. It’s more than just an interactive voice response, it’s a human-like conversation.
Your customers are already on Social Media
Your customers don’t have to experience lengthy hold times waiting for a human agent to resolve complaint or complete their transaction. They don’t have to experience scripted responses when they call your customer care service. Welcome a practical solution that enhances every customer care service call, making it more effective and enjoyable for your customers to reach out to you.
Setting up your Social Media agent is easy
Create an agent
Setup your Social media channel by giving it a name and selecting channel type as WhatsApp.
Grant permissions
Grant Copianto the permissions and access required to build AI agent on WhatsApp for your organisation.
Assign WhatsApp Business number
You can integrate Copianto with your existing whatsapp business number or a new number designated for your business
Connect WhatsApp Account
Finally, connect the phone number to your Facebook account and your WhatsApp Business account is ready.
Create an agent
Setup your Social media channel by giving it a name and selecting channel type as Messenger.
Grant permissions
Grant Copianto the permissions and access required to build AI agent on WhatsApp for your organisation.
Assign WhatsApp Business number
You can integrate Copianto with your existing whatsapp business number or a new number designated for your business
Connect WhatsApp Account
Finally, connect the phone number to your Facebook account and your WhatsApp Business account is ready.